---
title: Support
---

![Cogent Logo-2](https://cogentconnective.com/hs-fs/hubfs/Cogent%20Logo-2.png?width=851&height=851&name=Cogent%20Logo-2.png)

System Support

Support

From £2,300 / Month

If HubSpot needs ongoing optimisation or you want predictable, structured improvements every month, our Retainer keeps everything performing at its best. We refine processes, fix friction, track performance, and ensure the system evolves with your business. Each month starts with a clear plan and agreed deliverables, so you always know what will be achieved and why it matters.

Options:

- **Monthly Retainer (from £2,300)** – ongoing optimisation, support, and iteration. Includes performance tracking, process refinement, reporting improvements, troubleshooting, and quarterly strategic reviews (management meetings + monthly strategic objectives).
- - **Enhanced Support (Premium)** – for multi-hub environments, complex automations, high-volume queries, or organisations with many stakeholder groups. Pricing varies based on complexity, demand, and required level of strategy involvement.

 Book a call

Ongoing optimisation

Performance tracking

Quarterly strategic reviews

---

What’s included:

- **Ongoing optimisation
  
  **
- **Performance tracking
  
  **
- **Quarterly strategic reviews**

What increase the price?

- Multi-hub environments
- Complex automations
- High-volume support

What decreases the price?

- Single hub
- Stable workflows
- Limited changes

#### Why some providers cost more

 

Weekly strategy calls

Extended in-person support

Inclusion of broader business   
process consulting beyond HubSpot

#### Why cheaper options exist

 

Basic technical fixes without   
performance analysis

Limited scope of work

Reactive-only support rather   
than proactive optimisation

## FAQs.

There's nothing worse than not knowing if you're the right fit - that's why we've answered your most common questions below.

- [What turnaround can we expect for support tickets raised with Cogent? ](https://cogentconnective.com/support#)
  
  We aim to reply within 1 working day and during UK office hours. Retainer and critical-systems clients get an initial response within 4 hour, with priority resolution.
- [What typical support issues do you cover for HubSpot users? ](https://cogentconnective.com/support#)
  
  We handle a wide range of issues, including:
  
    - Pipeline, deal, and data errors
    - Workflow and automation issues
    - Reporting and dashboard fixes
    - Integration problems
    - Permissions and user access
    - Training needs and adoption challenges
- [What is the process to begin receiving HubSpot support from Cogent? ](https://cogentconnective.com/support#)
  
  Getting started is straightforward:
  
    1. Intro call to understand your setup and goals.
    2. Choose a support plan (retainer or hours).
    3. We onboard you with SLAs, ticketing, and a named support lead.
    4. We run a quick HubSpot health check to spot any urgent issues.
    5. You raise tickets and we get to work, with ongoing reporting included.
  
  If you’re not ready for support yet, you can start with our 100-Point Audit (£999) to get a clear roadmap first.
- [What are the benefits of ongoing HubSpot support services? ](https://cogentconnective.com/support#)
  
  Ongoing support gives you:
  
    - Faster fixes and less downtime
    - Continuous optimisation of workflows, data, and dashboards
    - Predictable monthly costs
    - Better adoption and ROI
    - Regular insight via monthly reporting
    - A setup that scales without re-implementation
    - It keeps your HubSpot system improving rather than slipping into reactive fixes.

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